Refund policy

1. Digital content and the EU 14-day right of withdrawal
Under EU consumer law, purchases made online normally come with a 14-day right of withdrawal. For digital content that is not supplied on a physical medium (such as software licenses and digital downloads), this right does not apply once we begin delivering the content — but only if you have given your prior express consent to immediate delivery and acknowledged that you lose your right of withdrawal as a result.
By completing your purchase on this site, you confirm that:
* you expressly request that we begin supplying the digital content (license key / download) immediately, before the 14-day withdrawal period ends; and
* you acknowledge that, by doing so, you lose your right of withdrawal once delivery begins.
2. Refunds we do offer
Even though the statutory withdrawal right does not apply once your license is delivered, we want you to be happy with your purchase. We will offer a refund if:
* the software is materially not as described on the product page; or
* you experience a technical fault that we are unable to fix within a reasonable time; or
* you contact us within 14 days of purchase and have not yet activated or made use of the license.
3. How to request a refund
Email hello@ju-stuff.online with your order details and the reason for your request. We aim to respond within 5 business days.
4. Faulty digital content
If a Product does not work as described, you are entitled to a repair, replacement, or refund under EU digital content rules, regardless of the withdrawal-right waiver above.
5. Contact
Questions about this policy can be sent to hello@ju-stuff.online or +371 24 961 314.